Privacy Policy & APP Compliance

1. Commitment to Australian Privacy Standards

LeadInPulse operates as a specialized B2B software infrastructure provider for Australian real estate professionals. We are committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). This policy outlines how we handle data ingested through property portals, SMS carrier gateways, and agent CRM synchronizations.

2. Ingestion of Prospect Data & Real Estate Enquiries

When prospective buyers submit enquiries through Realestate.com.au, Domain.com.au, agency websites, or open-home registration forms, our webhooks capture:

• Full Name, Mobile Number, and Email Address
• Enquired Property Address and Portal Timestamp
• Specific Buyer Enquiries (e.g., strata levies, car parking, contract terms)
• Qualification Data (e.g., purchasing timeline, budget ceiling, pre-approval status)

This data is collected solely on behalf of our subscribed real estate clients to facilitate communication, schedule property inspections, and compile CRM lead dossiers. We never sell, broker, or market to prospect lists.

3. Cross-Border Data Disclosures (APP 8 Compliance)

To provide sub-60-second response latency and automated qualification, LeadInPulse utilizes enterprise cloud infrastructure located outside of Australia:

• Cloud Automation & Webhook Routing: Processed via Make.com (hosted in enterprise data centers within the European Union).
• Carrier SMS Telephony: Routed via Twilio Inc. (United States / Australian carrier interconnects).
• Large Language Model Ingestion: Private, stateless API endpoints provided by OpenAI LLC and Google LLC (United States).

All cross-border data transmissions are encrypted via industry-standard TLS 1.3 encryption. We ensure that our infrastructure vendors adhere to rigorous international security standards (SOC 2 Type II, ISO 27001, and GDPR).

4. Zero Public LLM Training Guarantee

We strictly utilize commercial enterprise API tiers. Under no circumstances is client real estate data, prospect names, telephone numbers, or conversation transcripts used to train, fine-tune, or improve public foundation models (including OpenAI GPT or Google Gemini models). All model prompts are processed ephemerally and discarded immediately post-execution.

5. Data Retention, Sovereignty & Erasure

The subscribing real estate principal retains 100% proprietary ownership of all customer data. Lead records stored in Google Sheets and CRM databases remain accessible to the agent at all times. Upon service termination or written request from a prospect, all temporary message queues, cached webhook logs, and contact associations are permanently purged from our infrastructure within 30 days.

6. Security Safeguards & Redundant Monitoring

We implement multi-factor authentication across all agency administration endpoints. Error-handling fallback routes ensure that if a webhook fails or network downtime occurs, unparsed payloads are immediately isolated in an encrypted administrative error log rather than exposed to unauthorized parties.

7. Privacy Officer Contact Information

For questions regarding our privacy practices, data deletion requests, or compliance with the Australian Privacy Principles, contact our privacy officer directly: